People

Training

Training

Training

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I have designed, developed and delivered a range of procedural and developmental courses to ensure individuals receive the correct information to perform their role. Training events are bespoke to organzations

Coaching

Training

Training

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As a qualified Myers Briggs TypePro Coach and consultant, I can utilize my skills to support people within the organizations I work with. I am available to coach individuals both during and after the assignment.

Customer Interactions

Customer Interactions

Customer Interactions

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How customers and staff interact is vital to public service organizational success. I have developed a unique method of measuring customer interactions called The COCOA Method. 

The COCOA Method

Customer Interactions

Customer Interactions

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In conjunction with Psychologist Linn Brynildsen, I developed a method of measuring the content, context and approach taken by members of staff during interactions with customers. This can be used by line managers to coach improvemen