I have designed, developed and delivered a range of procedural and developmental courses to ensure individuals receive the correct information to perform their role. Training events are bespoke to organzations
As a qualified Myers Briggs TypePro Coach and consultant, I can utilize my skills to support people within the organizations I work with. I am available to coach individuals both during and after the assignment.
How customers and staff interact is vital to public service organizational success. I have developed a unique method of measuring customer interactions called The COCOA Method.
In conjunction with Psychologist Linn Brynildsen, I developed a method of measuring the content, context and approach taken by members of staff during interactions with customers. This can be used by line managers to coach improvement